Security at Timeguard

At Timeguard, security is an important part of how we design, develop, deploy, and support our products. We build our solutions for mission-critical, public-safety environments, and we use established practices designed to protect customer information and support secure, reliable operations.


Our products may have different features, environments, and compliance requirements, but our overall approach is grounded in the same security principles across the Timeguard portfolio. 

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Security Built-In to Every Solution

Data Protection

We use safeguards designed to protect customer information in transit, at rest, and throughout the application lifecycle.

Controlled Access

Access to systems and data is limited to authorized users and managed according to business need and assigned responsibilities.

Secure Cloud Operations

Our solutions are supported by secure cloud infrastructure, monitoring, and operational processes designed to support reliability and resilience.

Accountability & Monitoring

Logging, monitoring, and review processes help support visibility, accountability, and timely response to security and operational issues.

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Frequently Asked Questions

  • What is Timeguard's overall approach to security?

    Timeguard incorporates security practices throughout the lifecycle of its products and services. This includes data protection, access management, cloud security, monitoring, change management, and operational support practices designed to help protect customer information and maintain reliable service delivery.

  • How does Timeguard protect customer data?

    We use administrative, technical, and operational safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or loss. Our practices are intended to support secure handling of customer data throughout the application lifecycle.

  • Is customer data encrypted?

    Timeguard uses encryption designed to protect customer data in transit and at rest, as applicable to the product environment and supporting systems.

  • Is customer data separated from other customers' data?

    Timeguard uses logical separation and access controls designed to keep customer environments and customer data appropriately segregated.

  • Who can access Timeguard systems and customer information?

    Access is limited to authorized users and personnel with a legitimate business need. Access is granted based on role, responsibilities, and the level of access required to perform assigned functions.

  • Do Timeguard products support role-based access?

    Yes. Timeguard products are designed to support role-based access so organizations can manage permissions according to user responsibilities and operational needs.

  • How does Timeguard manage administrative access?

    Administrative and privileged access is restricted and managed through access-control processes designed to limit access to authorized personnel only.

  • Where are Timeguard solutions hosted?

    Timeguard's solutions are supported through secure cloud-based environments designed to provide scalability, security, and operational resilience. Product-specific environment details may vary.

  • Does Timeguard monitor its systems?

    Yes. Timeguard maintains monitoring practices designed to support visibility into system health, operational performance, and significant security-related events.

  • Does Timeguard maintain audit logs?

    Timeguard products maintain logging and audit capabilities designed to support accountability, operational review, security monitoring, and investigation of reported issues, as appropriate to the product and environment.

  • How does Timeguard handle software updates and changes?

    We use change-management and development practices designed to support secure and controlled updates. These practices may include design review, testing, code management, and controlled deployment processes.

  • How does Timeguard address vulnerabilities and patches?

    Timeguard maintains processes for identifying, evaluating, and addressing security vulnerabilities and relevant updates. Remediation activities are prioritized based on risk, severity, and potential impact.

  • How does Timeguard respond to security incidents?

    Timeguard maintains processes designed to identify, evaluate, escalate, investigate, and respond to security events or incidents that could affect our products or services.

  • How does Timeguard support availability and resilience?

    We maintain practices designed to support the ongoing availability and recovery of our services, including monitoring, backup processes, incident management, maintenance practices, and recovery planning.

  • Does Timeguard use third-party providers?

    Timeguard may use third-party technology and service providers to support the delivery and operation of our products. These relationships are managed using practices designed to consider security and operational risk.

  • What are customers responsible for?

    Security is a shared responsibility. Customers are responsible for managing their authorized users, protecting credentials, assigning appropriate permissions, securing customer-managed devices and networks, and appropriately managing customer-controlled systems and integrations.

  • Do all Timeguard products have the same compliance scope?

    No. Timeguard products may have different features, service environments, contractual commitments, and compliance requirements. Any product-specific compliance, assurance, or certification information applies only to the product and scope identified in the applicable documentation.

  • Where can I find product-specific security or compliance information?

    Product-specific information is available through the appropriate product resources.


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  • How can I contact Timeguard with security questions?

    If your organization has questions about Timeguard's security practices, please contact us through our general contact page or the appropriate product-specific contact or trust resource. 

Product-Specific Information

While Timeguard applies general security best practices across its products, some product-specific services may have separate documentation related to service scope, security commitments, compliance, or customer responsibilities.


For product-specific information, please visit the appropriate product page or trust resource.

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